800-806-1076

FAQ

  1.     How do I get the longest life out of my two-way radio battery? Be sure to charge to full capacity until your product is charged completely. Fully discharge the battery until the battery is completely drained and recharge is required. Remember to store your charger at the optimal room temperature at 64 – 75 degrees Fahrenheit.
  1.     How do I determine which two-way accessory speaker microphone is compatible with my radio? From the Waveband home page click shop by radio and select your corresponding radio brand ( Motorola, Relm, Vertex Standard, Icom, Harris M/A-Com, EF Johnson, & Kenwood). Select your correct model. Still, need help? Call our customer service at (800) 806-1076
  1.     I work for the state/local/Federal government. Is my order tax exempt? Yes, all local, state and national governments are tax exempt. Tax will be removed upon checkout.
  1.     Do you accept government purchase cards (p-cards)? Yes. Most of our customers are government employees. There will be no additional charge for using a p-card.
  1.     What is the return policy? Visit our shipping and return page for more information.
  1.     Do we ship to APO addresses?

Yes, we ship to military addresses. Here is more information from USPS.

  1.     Which contract vehicles do you have to streamline the acquisition process? Waveband Communications has a variety of IDIQ BPA contracts. These contracts include the Maryland Department of Information Technology (DoIT), GSA IT70 information technology contract, Commonwealth of PA  IFB 6100039075 - Two-Way Radio Equipment and Services contact.
  1.     What is the shipping policy?

All orders over $150 ship free. If n der is under $150 below are our shipping options

-       UPS Ground ($12.59) 1 – 5-day delivery

-       Next Day Air ($64.50) Next business day delivery by 10:30 a.m. – 12:00 noon or end of the day. (depends on destination)

-       2nd Day Air ($24.30) Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.

  1.     What kind of payments do you accept? We accept Visa, Discover, American Express, MasterCard. In addition to traditional payments, we offer Amazon Pay, PayPal and purchase orders.

 

10.  Does Waveband work with resellers? Yes, we work with resellers. We require all resellers to complete a credit application. This application usually takes us 7-10 business days to complete the credit check. Click here for the credit application

 

11. How do I know when my warranty for my Waveband two-way accessory is expired? On the battery, there is the month and year that designates when the battery was purchased. The warranty typically covers from a year to 18 months.

 

12. How do I check the status of my order? Log back into your account for information on the status of your order.

 

13. Do you ship internationally? Yes, we offer two shipping methods. USPS and DHL, costs do vary

 

14. What do the colors indicate when I charge my battery? The colors indicate the status of your batteries charge. A solid ORANGE color means its performing battery diagnostics. A solid RED means the battery is charging, less than 80%. A flashing GREEN means the battery is charging, more than 80% and a solid GREEN means its fully charged.

 

15. My charger is flashing red. What does it mean? This indicates fault conditions. If it flashes RED 1 time, the charge is complete, but battery undercharged. If it flashes RED 2 times means the battery contact is “open” and you should check battery compatibility. If its flashing RED 3 times, means overcurrent conditions caused by battery short circuit.

 

16.Where are you located? We are located just west of Washington DC in Eldersburg, Maryland14. Where can I find the manual for my product? Six Unit Rapid Charger (v2) https://www.wvbandcoms.com/images/uploaded/WV-R-KNG1506BANK.pdf Single Unit Rapid Charger (v2) https://www.wvbandcoms.com/images/uploaded/WV-KNG150PCharger.pdf

 18. Does Waveband sell my information? No. Waveband Communications will NOT sell or reveal information to anyone outside of the company. More information is available in our privacy policy.

 

19. Where is my tracking number?

You should receive a tracking number once your order is placed in the email associated with the account.

 

20. When will my order ship? “Same Day Shipping" means products will ship under normal stocking conditions with the manufacturer. If you need Next Day Delivery, please Contact Us before noon EST to verify stock with Waveband and have your order completed.

 

21. What does it mean to be a GSA Approved Vendor? Being a GSA Approved Vendor means we are an approved organization that sells to the United States Government through the U.S. General Services Administration (GSA).

 

22. How long will my battery last between charges? Our batteries are designed to last up to 48 hours between full charges.

 

23 When is Wavebands customer service representatives available? Our representatives will be happy to answer your calls between 8 a.m. to 5 p.m. (Monday – Friday) at 800-806-1076.

 

24. Do you have a price match guarantee? Yes, we do a no hassle price match. For more information on price matching, click here.

 

25. Is my shopping secure? You can be confident in knowing that www.wvbandcoms.com is a verified Authorize.Net merchant.