Order

You can still purchase online as normal. We DO NOT charge tax at checkout. No tax exempt certificate is required.

Notice: If you are tax exempt and purchasing in the State of Maryland, please reach out to us to place an order.

To initiate a return, please visit our Returns Center and have your order number and email on the account ready. We will review your request within 48 hours.

Please review our return policy in detail before initiating your request. Visit our shipping and return page for more information.

Yes, we accept P-Cards. There will be no additional charge for using a P-Card.

To see the status of your recent order, log in or create an account with the email you used at checkout.

Shipping

All orders are shipped with the carrier selected by the customer at checkout. We offer two carrier options: UPS and USPS. Orders over $299 ship FREE with standard shipping. Read more about our shipping policy here.

Yes, we ship outside of the United States and to APO addresses. Duties and Import Taxes may apply.

Yes, we offer overnight shipping. At checkout, select your prefered shipping method. We recommend confirming with customer service that the item is in stock and ready to ship before placing an overnight order.

Please reach out to us ASAP or within 24 hours of your order to change the shipping address. If your order has already shipped, it is your responsibility to contact the shipping provider to initiate a change of address.

Shop Pay Installments

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

No, there are no late fees if you miss a scheduled payment.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

- A smaller payment balance on the final payment
- Less future payments on t he remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Shop Pay Installments are available on all major debit and credit cards.

Company

We are located just outside Baltimore in Eldersburg, Maryland.

Yes, we are a GSA Contract Holder. Our GSA Contract Number is #GS35F228BA

No. Waveband Communications will NOT sell or reveal personal information to anyone outside of the company. We do not condone this type of practice.

Our hours of operation are Monday - Friday 8:30 am to 5:00 pm EST.

We do offer price matching on our products. We reserve the right to deny price matching as we see fit. Please reach out to customer service with your request.

We'd love to work with you! We require all resellers to complete a credit application. Please allow 7-10 business days for review. Click here for the credit application

Phone Number

Toll Free: +1 (800) 806-1076