Frequently Asked Questions
Order
Unless you are ordering in the State of Maryland or California, tax will automatically be removed when checking out online. No tax exempt certificate requrired.
If you are tax exempt and reside in the states listed, please reach out to us on how to place your order tax exempt. We may ask you to provide a tax exemption certificate.
You will receive an email with your paid invoice when the item ships. You can also access your invoice anytime by signing into your account, going to the order and click "download invoice" in the top right corner. If you need help, reach out to our office via chat, phone 800-806-1076 or email support@wvbandcoms.com.
To initiate a return, please visit our Returns Center and have your order number and email on the account ready. We will review your request within 48 hours. Please review our return policy in detail before initiating your request. Visit our shipping and return page for more information.
Most of our popular items will be shipped within 24 hours. Please know that we are unable to stock all items in our store. If your item is not in stock we will reach out to you with an estimated ship date.
For Next Day or 2-Day Delivery, please contact us before noon EST to confirm stock availability with us before you complete your order.
Yes, we accept p-cards. There will be no additional charge for using a p-card.
Log into your account for information on the status of your order.
If you did not recieve a tracking number it might be because your order hasnt shipped yet. You should receive a tracking number once your order is shipped to the email you used during checkout. If you still did not recieve a tracking number, log into your account or contact our representatives and we will provide it.
Shipping
Yes, we ship internationally. Please be aware taxes and duties may be applied.
Yes, we ship to APO's.
All orders will ship with the carrier and option you choose at checkout (USPS or UPS). The exact shipping cost is dependent on your delivery address. The most accurate cost can be found in the cart or during checkout.
Company
We are located in Eldersburg, Maryland USA
Our main office and warehouse hours of operation are M-F 8:00 am-5:00 pm. We are closed during all major federal holidays.
Thank you for your interest in become a vendor with us! To apply, visit this page.
Yes our GSA contract number is #GS35F228BA. For more contracts, click here.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.