1. "Same Day Shipping" means products will ship under normal stocking conditions with the manufacturer. If you need Next Day Delivery please Contact Us before 12:00 PM EST to verify stock with Waveband and have your order completed.
2. All orders shipped by Waveband Communications LLC are shipped via UPS or Equal Class Carrier. If an alternate shipping method is required, please call: 1-800-806-1076 or visit our Contact Us Page.
3. Typical UPS Shipping Times:
UPS GROUND: 2-5 Business Days within the U.S.
Priority Mail International: 7-10 Days outside the U.S.
4. All orders are shipped with standard UPS insurance up to $100. If you wish to increase shipping insurance for your order, please call us at: 1-800-806-1076 or visit our Contact Us Page.
5. All orders are shipped without a signature required. All issues pertaining to the shipment and delivery of equipment by UPS should be disputed directly with UPS. Waveband Communications LLC assumes no responsibility for damaged or lost equipment during the shipping process.
For Example: Damaged, and Lost package shipments can be reported to www.ups.com or at the following link. UPS Package Claim Form.
6. Upon placing an order, you understand and agree that www.wvbandcoms.com is unable to stock every item displayed on our website. Upon receipt of an order, if Waveband does not have an item in stock, we will manufacture this item based upon the customer's needs. Typically it takes 2-3 weeks to receive items from our production facility. If the item you have ordered is under a "backorder" status, www.wvbandcoms.com will contact you to provide an update and request permission to continue with the order.
7. Duties and Taxes when shipping outside of the US may be charged by the shipping provider. Waveband is not responsible for the payment of these chargers for delivery.
After reviewing our return policy, to initiate a request, please complete the RMA form located at https://wvbandcoms.myreturnscenter.com/. We will review your request within 48 hours. Your satisfaction is paramount at wvbandcoms.com. We will make every effort to ensure you are happy with products purchased from us. If you have concerns or questions about products you are purchasing, please contact our Sales Department at 1-800-806-1076, or by Email:email@example.com
Condition of Return
All products must meet the following conditions to be accepted as a return and qualify for a refund. Typically refunds are issued within 2-4 weeks from receipt of your verified return.
- All products must be in the original packaging.
- No marks or writing on the product or product packaging.
- Products must be in a new and unused condition.
- Products with engraving cannot be returned.
- Products returned due to physical abuse are not returnable i.e. earpieces with moisture ear wax in the acoustic tube, mic clips pulled of mic, or chewed antennas (We have received in the past).
All returns must be processed within 15 days of the date you received your item(s) from www.wvbandcoms.com
Some items are not able to be returned including:
- Labor, delivery and/or completed installation services
- Radio Repairs
- Digital Content (e.g. software downloads)
- Items that have been damaged through customer use or abuse
- Shipping Charges
- Products damaged because of physical abuse
Due to the nature of the products we sell, there is a 25% restocking fee applied to all returns. Exceptions may be made on a case by case basis.
Items That Are Defective
If you receive a defective item from us, we will work together with the product manufacturer to replace the defective item using standard warranty procedures for that manufacturer.
Refunds will be issued to the same credit card used for the original purchase. Shipping and handling costs are not refundable. If you mail in your return, you will receive an email confirmation. Please allow up to 10 days for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive a shipping confirmation that contains tracking information via email. Once a product is shipped, the Return and Exchange Policy applies.
Waveband Communications LLC may cancel orders for any reason. Some common situations for order cancellation may include:
- The item is out of stock with no plans for restocking
- Pricing errors
- Credit Card payment is declined by the issuing financial institution
Waveband Communications LLC reserves the right to deny any return. Additional exclusions may apply.