We have a list of our most frequently asked questions about orders, shipping, and products. Don't see your question? Contact us at firstname.lastname@example.org, the live chat below, or phone at 800-806-1076. We'll be happy to help you answer any question you may have.
Yes, all local, state and national governments are tax exempt. Tax will be removed upon checkout.
To initiate a return, please visit our Returns Center and have your order number and email on the account ready. We will review your request within 48 hours. Please review our return policy in detail before initiating your request. Visit our shipping and return page for more information.
Yes. Most of our customers are government employees. There will be no additional charge for using a p-card.
Waveband Communications has a variety of IDIQ BPA contracts. These contracts include the Maryland Department of Information Technology (DoIT), GSA IT70 information technology contract, Commonwealth of PA IFB 6100039075 - Two-Way Radio Equipment and Services contact.
Log back into your account for information on the status of your order.
You should receive a tracking number once your order is shipped to the email you used during checkout. If used a phone number, a text will be sent to the number provided. If you still did not recieve a tracking number, please contact our representatives and we will provide it.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.
No, there are no late fees if you miss a scheduled payment.
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on t he remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
The installments option on Shop Pay is available on debit and credit cards.
“Same Day Shipping" means products will ship under normal stocking conditions with the manufacturer. If you need Next Day Delivery, please Contact Us before noon EST to verify stock with Waveband and have your order completed.
Yes, we offer two shipping methods. USPS and DHL, costs do vary
All orders over $299 ship free. If your order is under $299 below are our shipping options
-UPS Ground ($12.59) 1 – 5-day delivery
-Next-Day Air ($64.50) Next business day delivery by 10:30 a.m. – 12:00 noon or end of the day. (depends on destination)
-2nd Day Air ($24.30) Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.
Yes, we ship to military addresses. Here is more information from USPS.
We are located just west of Washington DC at 1912 Liberty Rd Unit 14 Eldersburg, Maryland.
Our representatives will be happy to answer your calls between 8 a.m. to 5 p.m. (Monday – Friday) at 800-806-1076.
Yes, we do a no-hassle price match. For more information on price matching, click here.
You can be confident in knowing that Waveband Communications and www.wvbandcoms.com is a verified Authorize.Net merchant.
Being a GSA Approved Vendor means we are an approved organization that sells to the United States Government through the U.S. General Services Administration (GSA).
Yes, we work with resellers. We require all resellers to complete a credit application. This application usually takes us 7-10 business days to complete the credit check. Click here for the credit application
We accept Visa, Discover, American Express, MasterCard. In addition to traditional payments, we offer Amazon Pay, PayPal and purchase orders.
Be sure to charge to full capacity until your product is charged completely. Fully discharge the battery until the battery is completely drained and recharge is required. Remember to store your charger at the optimal room temperature at 64 – 75 degrees Fahrenheit.
From the Waveband home page click shop by radio and select your corresponding radio brand ( Motorola, Relm, Vertex Standard, Icom, Harris M/A-Com, EF Johnson, & Kenwood). Select your correct model using the filter option. Still, need help? Call our customer service at (800) 806-1076
The colors indicate the status of your batteries charge. A solid ORANGE color means its performing battery diagnostics. A solid RED means the battery is charging, less than 80%. A flashing GREEN means the battery is charging, more than 80% and a solid GREEN means its fully charged.
This indicates fault conditions. If it flashes RED 1 time, the charge is complete, but battery undercharged. If it flashes RED 2 times means the battery contact is “open” and you should check battery compatibility. If its flashing RED 3 times, means overcurrent conditions caused by battery short circuit.
Our batteries are designed to last up to 48 hours between full charges.
On the battery, there is the month and year that designates when the battery was purchased. The warranty typically covers from a year to 18 months.